Gemelos

One bilingual hub for every conversation.

Calls, marketplace chat, email, SMS and WhatsApp land in one inbox with AI summaries linked to the RFQ, deal or shipment behind them. Gemelos centralizes communications and creates traceable records where legally and technically appropriate.

AI receptionist: online

Bilingual EN/ES · handles intake, status and follow-up · escalates to humans

6 recent events

Calls

Bilingual AI receptionist live

72% AI-handled

Marketplace Chat

Buyer ↔ seller threads

64% AI-handled

Quotes, documents, follow-up

81% AI-handled

SMS

Milestones and reminders

93% AI-handled

Primary buyer channel

70% AI-handled

RFQ Follow-up

Automated cadence

88% AI-handled

Seller Communications

Verification, stock

59% AI-handled

Logistics Updates

Shipment milestones

95% AI-handled

Unified inbox

Every thread, linked to its case

Inbound call — solar panel pallet availability

Marisol Delgado · Energy Cooperative (demo) · Call · 8 min ago

Pending Review

Gemelos AI (ES)

Buenos días, gracias por llamar a Cuba Global Trading.

Caller

¿Pueden enviar 2,000 paneles en tres embarques?

Gemelos AI (ES)

Sí, la consolidación por fases es posible. Registro la solicitud y un especialista confirmará precios.

AI summary

Caller asked whether 2,000 panels can ship in three phases. AI confirmed consolidation is possible, captured quantities and handed to sourcing for pricing.

Linked records

RFQ-2417

Handled by

AI → Human

Assignee / priority

Sourcing — A. Ruiz · High

What the AI does

· Answers repetitive intake and status questions 24/7 in EN/ES
· Summarizes threads and attaches them to the right case
· Sends follow-ups on quotes, documents and shipments
· Routes anything sensitive to a named human with full context

What humans keep

· Negotiations, offers and pricing decisions
· Compliance determinations and exceptions
· Key account and supplier relationships
· Anything the customer asks to handle personally

See CE-9006 for the pattern: when a caller pushed for a shipping commitment before review completed, the AI declined and connected a compliance specialist.

Compliance review required

U.S.–Cuba commerce can involve sanctions, export controls, restricted-party screening, licensing, payment and commodity-specific requirements. Not every product or transaction is automatically eligible. Demo review states shown here are illustrative and are not legal advice.